Refund & Cancellation Policy

1. Cancelling Your Subscription

You can cancel your subscription at any time from the dashboard, with no extra fees or minimum commitment. Upon cancellation, your access to the current plan continues until the end of the paid period, and the subscription will not renew automatically afterward.

2. Refund Policy

Since the service is digital and consumed immediately upon subscribing (image generation incurs an actual processing cost as soon as it's requested), we do not offer refunds for amounts paid for the current subscription period once any portion of the monthly image quota has been used.

If you experience a technical issue that prevented you from using the service fully during the month (due to a fault on our end), please contact us within 7 days of the issue occurring, and we will review the case and provide appropriate compensation (subscription extension or partial refund) depending on the nature of the issue.

3. Incorrect or Duplicate Payments

If a duplicate or incorrect charge occurs for any technical reason, please contact us immediately via our Contact page with proof of payment attached, and the excess amount will be refunded within 5-10 business days.

4. Changing Your Plan

You can upgrade to a higher plan at any time, and the difference will be prorated. To move to a lower plan, the change takes effect starting from the next billing cycle.

5. Supported Payment Methods

We accept payment via Visa and Mastercard, in addition to digital payment wallets supported by our approved payment gateway.

6. Delivery Policy

ShelfShot AI is a fully digital service and does not involve any physical shipping or delivery. As soon as generation is complete, the result appears directly inside your account dashboard, and you can download it immediately with no waiting or additional fees.